The Competition and Markets Authority (CMA) wants to know how people are finding it when they try to get their homes heated in a more eco-friendly way or get them better insulated. They’re looking into whether things are fair for consumers and if businesses are following the rules to protect customers.
A lot of the carbon dioxide we produce comes from heating homes. So, many people are trying to use greener ways to heat their homes and make them better insulated to reduce this. This can also help save money on energy bills.
The CMA is worried that some companies might not be honest about how much money you can save or how well their products work, especially with new types of eco-friendly heating. Some groups are already worried that people don’t really understand these new products well and that buying them can be tricky.
It’s important for companies selling these eco-friendly solutions to know the rules so they can help the UK reach its goal of producing zero carbon emissions by 2050.
The CMA wants to hear from people about their experiences buying or selling home insulation and different types of eco-friendly heating technology like:
- Home solar panels, which generate electricity or heat water from sunlight.
- Heat pumps, which take heat from the air or ground and make it warmer for your home.
- Biomass boilers, which use renewable materials like wood pellets to heat homes.
- Hydrogen-ready boilers, which can use natural gas now but can be changed later to use hydrogen instead.
Sarah Cardell, who’s temporarily leading the CMA, wants to hear from you.
“Reducing energy use is at the top of everyone’s agenda – be that because of rising bills, climate change or both.”
“To help more people move to green heating and better insulate their homes, it’s essential that businesses understand and follow their legal obligations when selling and installing. That way, consumers can be confident they are being treated fairly.”
“That’s why we want to hear from consumers, businesses and other key groups about their experience now, so we can root out any problems early on and avoid them in future.”
Head of Energy Policy for Citizens Advice, Gillian Cooper, also said:
“Making our homes greener is key for us to reduce dependency on expensive gas and bring down our energy bills in the long-run. But people need to feel confident about installing new technology, like heat pumps and solar panels.”
“Strong consumer protections must be in place in case the installation goes wrong. It’s essential to find out about any challenges people are facing, so that problems can be fixed.”
FREE ELIGIBILITY CHECKER
Recent Blogs
Share Blog
